Refund Policy
Thank you for purchasing credits on Creative Panda ("we," "our," "us"). We value your satisfaction and strive to provide a seamless experience while using our artificial intelligence-powered image creation services. This Refund Policy outlines the circumstances under which we will issue refunds for credits purchased on our website, creative-panda.art (the "Site").
1. General Refund Policy
1.1 Eligibility for Refunds
Refunds for purchased credits are generally not available, except under the following circumstances:
Technical Issues: If you experience a technical issue that prevents you from using your purchased credits to create images, and we are unable to resolve the issue within a reasonable time frame.
Accidental Purchases: If you accidentally purchase credits, provided that none of the credits have been used.
1.2 Non-Refundable Situations
Refunds will not be issued in the following situations:
Change of Mind: If you change your mind after purchasing credits.
Violation of Terms: If you are found to be in violation of our Terms of Service or have used the Site inappropriately.
2. Refund Process
2.1 Requesting a Refund
To request a refund, please follow these steps:
Contact Us: Email our customer support team at support@creative-panda.artwith the subject line "Refund Request." Include your account details, purchase information, and a detailed description of the issue.
Verification: Our team will review your request and may ask for additional information to verify your identity and the details of your purchase.
Resolution: We will notify you of the outcome of your refund request within 14 business days. If approved, the refund will be processed using the original method of payment.
2.2 Refund Processing Time
Once a refund is approved, please allow [number] business days for the refund to appear in your account. The processing time may vary depending on your payment provider.
3. Contact Information
If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us:
Email: suppport@creative-panda.art
4. Changes to This Refund Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the effective date. You are advised to review this Refund Policy periodically for any changes.
By purchasing credits on our Site, you acknowledge that you have read and understood this Refund Policy.